Blog Posts

The Travel Industry needs to regain Trust
First let me declare an interest I have previously criticised Abta for no longer financially protecting customers. At Abta Convention
Video Interview - Travel Weekly
Refusing customer refunds is a disgrace
Stop spending money you don’t have
I recently wrote about trust, at the core of all our relationships, it is the emotional glue at the very
Trust
I recently wrote an open Letter to Travel Counsellors regarding their attitude, self-belief and how they must tackle the present
Coronavirus - An Open Letter to all Travel Counsellors
Dear Travel Counsellors,I have been asked by a number of you to just write a few words about the present
Comment: Thomas Cook’s collapse shows Atol scheme’s flaw
Original article: http://www.travelweekly.co.uk/articles/346547/comment-thomas-cooks-collapse-shows-atol-schemes-flaw Just as the travel giant was unwilling to make changes to survive, the industry must be frank
Press Release
Last night a deal was completed in which we sold our remaining interest in Travel Counsellors. We were willing to
My Passionate Belief in the Future of the Travel Agent
Excerpt from my after dinner speech at Scottish Passenger Agents Association Annual Dinner on 24 April (Rescheduled from 1st March)
Doing the Right Thing
Most people know what that means but depending on which side of the table you sit on the answers can
ITT Odyssey Award
On 19th October 2017 I was proud to receive the ITT Odyssey Award. Below is the speech I gave on