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Doing the Right Thing

Most people know what that means but depending on which side of the table you sit on the answers can vary widely. If you are

ITT Odyssey Award

On 19th October 2017 I was proud to receive the ITT Odyssey Award. Below is the speech I gave on the night: “My Lords, Members

Q&A with ITT 

Below is a copy of the Q & A by ITT completed as a preamble to my receipt of the ITT Odyssey Award 2017 1. 

Net Promoter Score

I had been looking for a new kind of customer questionnaire and browsing through the business books in Toronto airport I came across “The Ultimate

Business Breakfast

An interview at Travel Weekly business breakfast in which I explain our thoughts on Equistone investment our plans going forward:

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