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Trust

I recently wrote an open Letter to Travel Counsellors regarding their attitude, self-belief and how they must tackle the present crisis.I thought I might outline

Comment: Thomas Cook’s collapse shows Atol scheme’s flaw

Original article: http://www.travelweekly.co.uk/articles/346547/comment-thomas-cooks-collapse-shows-atol-schemes-flaw Just as the travel giant was unwilling to make changes to survive, the industry must be frank in ensuring this never happens

Press Release

Last night a deal was completed in which we sold our remaining interest in Travel Counsellors. We were willing to remain as shareholders but we

Doing the Right Thing

Most people know what that means but depending on which side of the table you sit on the answers can vary widely. If you are

ITT Odyssey Award

On 19th October 2017 I was proud to receive the ITT Odyssey Award. Below is the speech I gave on the night: “My Lords, Members

Q&A with ITT 

Below is a copy of the Q & A by ITT completed as a preamble to my receipt of the ITT Odyssey Award 2017 1. 

Net Promoter Score

I had been looking for a new kind of customer questionnaire and browsing through the business books in Toronto airport I came across “The Ultimate

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